FLORIDA GULF COAST UNIVERSITY Physical Plant Standard Operating Procedures		Number: SOP 4-1 Date: August 13, 2003 Revision: July 23, 2008	No. of Pages: 1
Section 4: Work Management Center	Subject: Support Services

Authority	Department Administration
Purpose	The Work Management Center is responsible for entering and monitoring work requests using database software system.
Applicability	All University Employees
policy	Maintenance requests such as repairs, plumbing, lock requests, sign requests, building renovations, grounds, pest control, custodial, moving, electrical, and any special requests may be requested through a Customer Request module accessed through the University's Intranet. Each university department and college has a primary and secondary designee who has been trained on the work management system. All work requests, especially special, chargeable requests, must initially go through the designee who has a password to log-in to the system, enter requests, and access status updates. This designation will prevent duplication of services. The Physical Plant WMC charges for special requests regarding signs, electrical setups, and custodial services (for large events). The Physical Plant WMC will require a ten (10) day lead time to provide services. Customers may request cost estimates for large projects so that funding can be verified/obtained prior to final customer approval. Please enter a Customer Request for an Estimate of charges 10 business days prior to an event. We will do everything possible to accommodate emergencies caused by unforeseen circumstances, but due to limited staff, no expectations should be made for requests with less than ten (10) days notice. A late fee of $20 will be added for requests submitted less than ten (10) days. Routine Maintenance: Basic Operational Services The Physical Plant receives budget allocations for these services. These services directly relate to the overall operation and maintenance of the Physical Plant. Such services are rendered without charge to the University community. Areas and buildings that are not budgeted for these services are Auxiliaries that include residence halls, dining services, bookstore and outside vendors leasing space in the University. Special Requests: Chargeable Services These are services rendered to departments and activities for which the Physical Plant does not receive budget allocation. The Physical Plant charges labor and materials for these types of services including actual cost plus overhead for supervision. Labor rates used reflect prevailing wage rates and fringe benefits. The departmental designee will receive a written estimate for the service and upon approval of the budget official in the requesting department, the job will be scheduled. The Work Management Center receives the customer request, and the system creates a work request coded with a unique number for tracking, and a customer ID code which will pre-fill the work request with data relating to the Customer Department, Account, Building and Location of the work requested.
	In case of any of the aforementioned situations, faculty, staff, and students can call the Work Management Center at 590-1370.
	Work Management Center operates Monday through Friday from 8 A.M. to 5 P.M.
	In case of after-hour emergencies, please contact the University Police at 590-1900, and they can page the Plant Operator on duty for immediate response.