Administrative Computing
Policies and Procedures

Table of Contents

I. Computer Services

A. Mission

B. Hours of Operation, Location and Phone Number

II. User Services

A. Mission

B. Hours of Operation

C. Support

D. Submitting a Challenge or Work Order

E. Log, Distribute and Escalate Challenges

F. Software

G. Hardware

H. Home Computers

I. Training

J. Computer Requests

K. Additional Support

III. Network Group

A. Mission

B. Network Policies

C. Network and Email Account Policies

D. Email Policies

E. Network Printing

F. Backups

G. Internet Access

H. Dial-In Services

F. Computer Crimes Act

IV. University Technology Planning and Support Committee


FGCU 2001 Administrative Services.
This is an official FGCU web page.
Florida Gulf Coast University is an equal opportunity/affirmative action institution.
Effective Date: March 02, 1998
Revised Date: November 14, 2005
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www.fgcu.edu